To continue improving overall customer service, and as a result of customer feedback, the Board of Public Utilities will begin offering extended lobby hours on Tuesdays and Thursdays, according to a BPU news release.
These extended hours will begin on Tuesday, July 9, when the BPU lobby will remain open until 7 p.m. each and every Tuesday and Thursday, BPU officials stated in the news release.
“We wanted to extend our lobby hours beyond the regular hours of 5 p.m. a couple of days a week to better accommodate our customer’s schedules,” stated Johnetta Hinson, BPU manager of customer service. “And now we are making it even more convenient for BPU customers to do business with us by extending our lobby hours two days a week.”
BPU offices are at 540 Minnesota Ave., Kansas City, Kan.
Customers can also pay their utility bill by telephone, customers can call BPU’s automated phone system day or night at 1-855-BPU BILL (278-2455), using a credit card or checking-savings account to make payments.
To pay online, customers can go to www.bpu.com 24 hours a day, 7 days a week, using a credit card or savings-checking account to make payments. If payment is made before 1 p.m., it’s posted that day. After 1 p.m., it’s posted to the next business day. This service is available in both English and Spanish.